Star Export

Shipping & Return Policy

📦 Shipping Policy for Customized Orders

Processing Time:
Each customized jewelry piece is meticulously crafted to your specifications. Please allow approximately 15–20 business days for production before shipment.​

Shipping Methods:
We offer reliable shipping options to ensure your jewelry reaches you safely:​

• Domestic Orders (India): Standard and expedited shipping via trusted couriers.

• International Orders: Shipping via reputable international couriers, with delivery times varying based on destination.​

Shipping Charges:
Shipping costs are calculated at checkout based on your location and chosen shipping method.​

Order Tracking:
Once your order is dispatched, you will receive a tracking number to monitor your shipment's progress.​

Final Sale:
Due to the personalized nature of our jewelry, all customized orders are considered final sale and are not eligible for return or exchange.​

Order Modifications:
We understand that changes may be necessary. Please contact us within 24 hours of placing your order to request any modifications. After this period, we cannot accommodate changes.​

Quality Assurance:
Each piece undergoes rigorous quality checks before shipment. In the unlikely event of a manufacturing defect, please contact us within 7 days of receiving your order. We will assess the issue and offer a resolution, which may include repair or replacement.​

Non-Returnable Items:
Please note that the following items are non-returnable:​

• Customized jewelry pieces

• Engraved items

• Special orders​

Customer Responsibility:
Customers are responsible for providing accurate information during the ordering process. ANIVA Jewels is not liable for errors resulting from incorrect details provided by the customer.​

For any questions or concerns regarding your customized order, please contact our customer service team at 📞 +91 9904769051